We want you to love all your Frogmouth products. If you don't love a particular product, for any reason at all, and at any time, just send a email to customer.happiness@frogmouthclothing.com. Please include your order number if possible, and what you don't love, and what you'd like us to do (e.g. alter it, replace it, or refund it.) In almost all cases, we will be able to help. (The only, very rare, exceptions are for things like people requesting repeat exchanges, or requesting exchanges despite not having returned previous products they wished to exchange.)