I've never shopped online before. Is it safe?
Yes! We use encryption and other technology to keep your information safe, and all the payments processing is handled by major credit card processors who do this stuff securely tens of millions of times each day.
How do I pay?
We accept Visa, Mastercard, American Express, Google Payments, and Paypal .
How do I use a discount code?
Got a discount code? Lucky you. Just enter the code in the discount box at the checkout, and click “apply."
What is your returns policy?
Our policy is we want you to love us and our stuff. No limits, no questions, no small print. If you don't, we're sorry and we want to make it right. If we messed up in some way, or you simply don't love something you bought from us, send it back, tell us why, and tell us whether you want a refund or an exchange, even if it's a custom item. Yes, we know that one in a million people may try to return something they have no business returning. We'll give them a refund anyway. It's worth it to make sure the other 999,999 get treated right.
How long will it take to get my stuff?
We know waiting sucks. You will get an email as soon as your order ships, or you can see your order has shipped here. We ship most standard orders within 48 hours, unless the product description says otherwise. Custom orders are a little different: if you're ordering a scrimmage jersey, it may take about two weeks. If you're starting a new uniform design, that depends on the time of year. January, February, and March are especially busy, so if you need uniforms during those months, let us know as early possible, and keep in mind that if you contact us during those months, we may sometimes be a little slower than usual to get back to you. But, most of the rest of the time, you'll hear from us within hours, will probably get your design sample within two weeks, depending on how quickly you approve it, and size samples within 2-4 weeks. If you're ordering your own your uniform from your team's online store, we will probably be working to a deadline agreed with your team, but, if not, you can usually expect your uniform to arrive within a week or two. Still got questions about the status of your order? Just send us an email or contact us through online chat if you want to know more, or if you want us to meet a particular deadline; we will respond quickly.
Where's my stuff?
Click here to see if your order has shipped yet. You'll need your order number and the email address you used when you ordered. Need more information? Just send us a message.
Where can I buy your stuff in real life?
Frogmouth is only available from our online store, with the exception of a select few roller derby conventions, such as Rollercon.
Where are your products designed and made?
Everything is designed and made in Austin, Texas, USA. Raw materials, such as dyes, fabrics, and threads come from all over the world.
I don't live in the U.S.! Can you ship to me? Is it expensive? Slow? What about import fees?
Yes, we ship worldwide, quickly and cheaply and direct to your door. We automatically calculate import duty and taxes, charge you for them when you order, and make sure your delivery comes straight to your door, without you having to go stand in line some place and pay fees and penalties so you can get your package. Or, if it's close to July, and you are going to Rollercon, you can select the "Pickup at Rollercon" delivery option, and not pay shipping at all! The full list of countries we can ship to with taxes and duties prepaid is here. If you need to ship to country that's not on the list, just send us an email or message.
I do live in the U.S.! How much to ship to me? And how long does it take?
Shipping within the US is free on all orders of $75 or more. We ship via USPS Priority Mail and it normally takes one to two weeks for things to arrive after you order. If you need your item faster, and don't mind paying shipping, you can also select other USPS and UPS shipping options at checkout. If you have a particular date when you need your shipment, please add a note to your order. If you are a member of the US military and need to ship to an APO (Army Post Office) or FPO (Fleet Post Office) address, we can do that too, but Priority Mail may not be available.
Sizing! What size do I get? I'm normally a.... but sometimes I'm a.... and once I was a.....
We try to keep sizing simple. Your normal size is almost certainly your Frogmouth size. You can see our size guide here, which shows you our sizes in inches and centimetres, and how they compare to dress sizes from the US, UK, Australia, and Europe, and also to some other brands of derby clothing. It even shows you how to take your measurements, if you want to do that. But don't worry. Our Derby Cut™ takes into account the real shape of real women who play roller derby, and our Nanoweave™ fabric stretches without becoming sheer. In the unlikely event that you get something from us, try it on, and don't absolutely love the fit, just let us know. We will send you a return label so you can send it back for a different size or a refund, even if it's a custom item. Or, if you prefer, just send the item or items back information about what is wrong and what you want, as well as your contact information.
Can you make custom uniforms for my team?
Yes! Go here to learn more.
Can you add my name or number to a product?
Yes, we can add names and numbers to custom uniforms (see above) and scrimmage tops. We don't customize our other products. They can be customized after you get them using methods that don't require heat pressing, such as embroidery and sewing on patches, but techniques that need heat, like dye sublimation, vinyl cut, and screen printing will lift out the dyes, and so must be avoided.
Can I change or cancel my order?
Oh no! Move fast, we may already be shipping it. Email firstname.lastname@example.org and we'll help as much as we can.
Can I add something to an order I already placed?
We wish that were possible, but sadly, no. You have to place another order. Sorry.
Do you make clothes for juniors, or men?
Yes! We love junior derby, and men's derby. Just order via our uniform builder or send an email to email@example.com.
Flat or bank?
Both! Derby's derby. It's that simple, and that complicated.
Are you derby-owned and operated?
Yes, our founder and CEO is Elle B. Bach who skated with Texas Roller Derby from 2011 to 2016, and currently skates with the Texas Rollergirls. She hits real hard and moonwalks during dance offs. Our Head of Customer Happiness is Jackie Daniels, who is captain of Texas Rollergirls' A-Team, The Texecutioners, and also skates for Team USA. There are other skaters on the team, too: in fact, most of our employees play competitive roller derby.
How do I tag and post my photos so they appear on your web site?
We'll see any photos of you in your Frogmouth gear if you tag them with #frogmouthclothing on Instagram, or post them on our Facebook page, or tag @frogmouthinc, and then we may ask you for your permission to include them on the site.
I have a question that's not answered here. How do I contact you?
Just click the contact link at the bottom this page and use the form to send us an email, or email firstname.lastname@example.org. Someone from our Department of Customer Happiness will get back to you as soon as possible.