Got questions about ordering your custom roller derby uniform from Frogmouth? Here are some answers to some of the most frequently asked questions:


HOW DOES THIS WORK? Use our roller derby uniform builder to begin the design process for your custom team uniform. You can also order sizing samples if you want, so your team can try on jerseys before ordering their own. As soon as we get your order, we will start the design process, and one of our Customer Happiness team members will contact you to introduce themselves and get any additional information we may need. We'll turn your design brief into several design options to consider, get your feedback, and make any changes. Once you approve a design, we will build a unique web page developed especially for your team, and hosted here at frogmouthclothing.com so every skater on your team can order—and personalize—their own matching uniforms. There are no set-up fees, no minimum orders, and no obligations, and if anyone doesn't love what they get, we will do everything we can to make it right, including offering free replacements or full refunds. It takes about five minutes to start creating your own amazing custom roller derby uniform here. Got questions? Check the FAQ below, say hi using our online contact in the bottom right corner of the screen, or send us an email here

HOW MUCH DOES IT COST TO GET STARTED? Just a deposit of $50, which we will convert into a discount code you can use against your first order. Design is free. Standard jerseys are $50 each, and reversible jerseys are $70. There is no minimum order requirement (but we do require you to be ordering for a real roller derby team or league.) There are no hidden charges, no setup fees, and no obligations. Once you approve your design, we will create a unique web page where other skaters on your team can order their jerseys for $50 or $70, too. We will also add matching shorts, pants, helmet covers, armbands, bandanas, and other accessories. There is no obligation to buy any of these, but they will be there for any skaters who want them.

HOW DO YOU SHIP? DO YOU SHIP WORLDWIDE? Yes! We ship everywhere! We ship by USPS Priority Mail in the US, and offer fast, low cost shipping to the rest of the world, with taxes and duty prepaid (so your order goes straight to your door and doesn't get stuck in customs or incur extra charges.) 

ONCE I HAVE DESIGNED MY JERSEY, HOW DOES MY TEAM ORDER? Individually, unless you want to do it differently. Each skater can go to the special web page we will create for your team uniform, and order their jersey, as well as any accessories they want, like shorts or armbands. This saves you having to gather up everyone's sizes and money and sending in one big order; it also saves you having to distribute jerseys once they arrive, or deal with problems like things needing to be returned. We can work with each skater on your team individually. You can see an example of a real team's web store here. (If you want to place a bulk order for your whole team instead, either online or using a spreadsheet, we can do that too. If you want your league to subsidize the costs of each skater's jersey, then have them order and pay the balance themselves, we can manage that as well. Just let us know.)


HOW LONG WILL IT TAKE FOR OUR JERSEYS TO ARRIVE? It depends, but typically getting to an approved design can take up to 8 weeks, and it takes about 6 weeks from when someone orders to when their order ships. Let us know when your first bout is, and we will let you know if we can meet your timings. Our production capacity for January, February, March, April, and May gets booked especially quickly, so if you need uniforms in those months, let us know as soon as you possibly can. Otherwise, allow at least a three to four months from when you first order or contact us to when you need your jerseys. .


DO YOU ADD NUMBERS AND NAMES? IS THAT INCLUDED IN THE PRICE? Yes, we add names and numbers as part of the price of each jersey. Skaters just enter their information when they order. 


ARE THE NUMBERS WFTDA-COMPLIANT? Yes. As of December 2015, WFTDA-sanctioned bouts require numbers that are at least 6 inches high. Our numbers are more than 6 inches high. WFTDA also has regulations about letters used with numbers, and numbers on sleeves and armbands; we meet those too. If you play by a different ruleset, such as RDCL, we will make sure your uniforms comply with those requirements.


WHAT SIZES DO YOU MAKE? All our products are available from 3XS to 6XL, and jerseys come in 4 lengths: Petite, Regular, Long, and crop top. We also offer two cuts: curve cut, often preferred by cis women, and straight cut, often preferred by cis men. Each skater on your team can pick the size and cut that works best for them, and all sizes and cuts are the same price: $50 or $70 (Depending on if you order single sided or reversible). You can see our size guide here.


CAN WE GET SAMPLE SIZES TO TRY ON AND RETURN? Yes, you can order these straight from the uniform builder. (We don't supply size samples unless you have ordered a design.) There is a $30 deposit for each size sample, which we refund in full when they are returned within 30 days. They are high neck, full back, regular length tanks, marked to show where the low neck, skaterback, and short length options as well. Both curve and straight cut size samples are available. Size samples also help you get the right size even If you are ordering a skater tee, extra long, or skate dress. They look cute, too:

Roller Derby Uniforms From XS to 6XL For One Price / Frogmouth SIze Samples


CAN I ADD MY TEAM, LEAGUE, OR SPONSOR'S LOGO TO MY JERSEY? Yes, just let us know all about the logos you want when you complete the uniform builder. 


WHAT ARE THE JERSEYS MADE OF? All our uniforms are made of Nanoweave™, which is our own custom blend of polyester and Spandex (also known as "Lycra" or "Elastane," depending on where you are from). We developed Nanoweave especially for roller derby: it uses much smaller fibers than other stretch fabrics, and so has a much finer weave, which means velcro hooks cannot attach to it. This prevents Nanoweave from sticking to the velcro on elbow pads, wrist guards, and knee pads, and eliminates almost all the piling that is common on other roller derby uniforms. Nanoweave also looks and feels great, is antimicrobial to reduce stank, and features wicking to help you stay dry. Nanoweave is only available from Frogmouth.


WHAT ABOUT SKATERS WHO JOIN OUR ROSTER MID-SEASON? Any skater can order any uniform item at anytime. Order more jerseys or accessories whenever you want.

WHAT STYLE OF JERSEY IS IT? We make jerseys in two cuts: curve cut, often preferred by cis women, and straight cut, often preferred by cis men. There are five styles of jersey to chose from: high neck full back tank, high neck Skaterback™ tank (which is a racerback, redesigned for roller derby), low neck full back tank, low neck Skaterback tank, and skater tee. Any of these can be made as a crop top. We also offer skate dresses. Each skater on your team can pick whatever style they want.


ARE THESE "SUBLIMATED" UNIFORMS? HOW DO YOU MAKE THEM? Almost everything we make is dyed using a process called "dye-sublimation," sometimes known as "sublimation," which means we print your jersey design onto heat resistant transfer paper using a special large format inkjet printer and dyes designed for textiles, then use an industrial heat press to transfer the dye into white fabric. The ink diffuses into the polyester threads in the fabric, where it stays permanently. This gives a deep, vibrant color that won't wash out, peel off, or scratch up. The only colors on our uniforms that aren't dyed using dye sublimation are white and any large solid black areas on our pants which are dyed by our fabric manufacturer. Once we have dyed the fabric, we cut and sew it to make your uniform. Our fabric is made especially for us, to our specifications. We do everything else ourselves, from design to manufacture, in Austin, Texas. (And if you want to know something really geeky that could win you a tie-breaker on trivia night, dye-sublimation isn't actually sublimation at all, because the dye passes from solid to liquid to gas when it enters the fabric. It should really be called "dye-diffusion.")  


CAN YOU ADD A WFTDA PATCH TO THE FRONT OF THE JERSEY? Yes, there are several ways to add a WFTDA patch to the jersey. If you want to add it yourself, we recommend sewing rather than ironing, as the heat from an iron may affect the dyes in the fabric. If you want, we can add faint guidelines to your uniform so every skater sews their patch in the same place. Just let us know you would like guidelines when you place your uniform builder order, or during the design process. Alternatively, we can add your WFTDA patches for you, for an additional $5 per garment. This may be more convenient, and all your patches will be sewn on professionally. You must be a WFTDA-member to have patches added, and you must supply the patches to us. This is an especially good option for international leagues: you can order your patches directly from WFTDA, use our address as the shipping address, and eliminate international shipping costs, and eliminate taxes and import duties for the patches, as they will enter your country affixed to your jerseys. We cannot dye a WFTDA patch onto your jersey as a WFTDA doesn't allow that yet. If your league is a member of MRDA or JRDA, we can dye those patches on for you.


WHAT ARE YOUR CUSTOMER SERVICE POLICIES? If you don't love a Frogmouth product,  just let us know within 30 days and we'll do what we can to fix it. No catches, no bullshit.


DO YOU MAKE MEN'S ROLLER DERBY UNIFORMS? Yes, we recommend straight cut jerseys for cis men.


THIS ALL SOUNDS TOO GOOD TO BE TRUE. WHAT'S THE CATCH? There really isn't one. We specialize in roller derby, buy our fabric in bulk, and do our designing, dyeing, cutting, and sewing ourselves in Austin, Texas. That means we can make your product to order without waiting for intermediaries, and without distractions from other sports or businesses.


ARE YOU DERBY OWNED AND OPERATED? Yes, our founder and CEO is Laura Rigby, who skates as Elle B. Bach with the Texas Rollergirls Travel Team. Before that, she skated with Texas Roller Derby.  Our Customer Happiness Department is run by Kris Rago, who skates with Texas Rollergirls and Team Japan, and includes Nicole Negrete, who skates for Windy City Rollers' All Stars, and also skates for Team Japan; and Tamsin Young, who skated as T-Slam for Victorian Roller Derby League. Our production team includes three skaters, and our designer is a former skater. All but one of our employees plays competitive roller derby. Because we do everything from design to dyeing, cutting, and sewing ourselves, Frogmouth products are not just made by a derby-owned company: they are made by skaters, all of whom are women, and all of whom are part owners of the company


I NEED TO CREATE SOMETHING COMPLICATED Need to recreate an existing uniform, or have an especially complex design in mind? No problem. Just place an order via the uniform builder and we'll figure it out with you. Pretty much the only things we cannot do are real glitter, and colors that glow in the dark.


WHERE CAN I SEE UNIFORMS YOU HAVE MADE FOR OTHER TEAMS?  See the Instagram hashtag #frogmouthclothing, or just click here.


I HAVE A QUESTION THAT'S NOT ANSWERED HERE. Please say hi via our online messages in the bottom right of the screen, or email us via our contact form. We'd love to hear from you, and will reply quickly.


WHAT DO REAL CUSTOMERS THINK? One place to ask is Twitter, if you use that. Just tweet your question and use add the hashtag #derbytwitter and you'll probably get replies from real customers right away. Or, here's Calista Blockheart of Enid Roller Girls talking about her team's experience from 2016. She's not paid, or sponsored, or scripted:

.
.
.

LAUNCH THE UNIFORM BUILDER